Tickets are handled in a very special way by UltraTickets, so that it is easier for both us and you to manage them.
Each ticket created has a certain configuration that can be changed and is identified by a unique ID ranging from 3 to 7 digits.
Simply put, when you deploy a ticket, a simple message will be created with one or more buttons that, when clicked, opens the indicated ticket.
Therefore thanks to this method you can deploy multiple messages leading to the same ticket without having to enter the basic configuration but only the unique ID.

UltraTickets gives you commands to manage your tickets in the server:
/ticket-create - Create a new ticket.
/ticket-edit - Edit an existing ticket by its ID.
/ticket-deploy - Create a message for the ticket.
/ticket-info - Show ticket details by its ID.
/ticket-list - Show all the tickets in the actual guild.
/ticket-delete - Delete a ticket.
/ticket-access - Permanently add or remove people who have access to the ticket when created.
/ticket-id - ONLY IN A TICKET CHANNEL Return the current ticket's ID.
/language - Modify the default languaged used by UltraTickets in your guild.
/add - ONLY IN A TICKET CHANNEL Add a role/member to the current ticket.
/remove - ONLY IN A TICKET CHANNEL Remove a role/member from the current ticket.
/voice - ONLY IN A TICKET CHANNEL Create a voice channel for the ticket.
/voice-delete - ONLY IN A TICKET CHANNEL Remove the voice voice channel of the ticket.
/encryption - Enables or disables ticket encryption.
/close-request - Request ticket closure via a command.
/lock - Prevents a ticket from being closed by disabling the button.
/chronoclose - Automatically close the ticket if no messages are sent for 24h.
You can also use the complete list of UltraTickets commands

To create a ticket it will be sufficient to execute the following command respecting all the required arguments: Example: If the command was executed successfully you should get a similar message:
The one provided is the unique ticket ID. You do not need to save it as you can use the /ticket-list command to retrieve it yey :D

Editing tickets is the easiest way to customize them again without having to create them again, which is why we created this command. All you need to do to execute it is to follow all the required args: Example: The arg "param" is restrictive so it accepts only one of the following values:
But don't get anxious, discord will guide you through the arduous choice of arg with a nice drop-down menu 😉

By "deploy a ticket" we mean sending a message with a button to open a specific ticket. Here is how the command is structured: Example: If the command worked you should see a new message in the channel you indicated from the bot with a beautiful button!

With this command you can temporarily add members in the ticket where you execute the command.
You can also add roles.

Here is how the command is structured:

With this command you can temporarily remove members from the ticket where you execute the command.
You can also add roles.

Here is how the command is structured:

This command allows you to close a ticket directly or create a message with a button to close a ticket.
Here is how the command is structured:

This command allows you to completely delete a ticket by its ID. Command syntax:

With UltraTickets you can change locally (so for each server) the language the bot will use when sending the main messages
A limit of one voice channel per ticket is currently imposed. Example: The arg "language" is restrictive so it accepts only one of the following values:

UltraTicket has implemented this amazing feature that allows you to open a dedicated ticket voice channel as well!
A limit of one voice channel per ticket is currently imposed. Command syntax:

Through this command you can delete the voice channel dedicated to the ticket. Command syntax:

Enables or disables encryption of ticket transcriptions.
Command syntax:

Adding UltraTickets to your Discord server is super easy, just click this link and choose the server where it will be added

UltraTickets is a bot made specifically to avoid imposing itself with Administrator permissions in servers therefore it only requires few permissions when adding.
However, permissions must be configured so that the bot can respond to commands, create tickets, and send logs.
Therefore if you do not want to grant administrator to the bot then be sure to give it the necessary permissions for the categories and channels where it will have to act.

As specified above UltraTickets handles tickets differently from other bots, namely via "Configurations", to allow server owners to be able to have multiple messages for the same ticket without having to rewrite the configuration and in this way it is easier to perform massive actions.
To create a configuration just use the /ticket-create command as documented at the documentation part dedicated to the command.

As a support ticket management bot, one of the most basic and required functions is obviously the ability to open support tickets, mainly through interactions such as buttons.
UltraTickets supports this functionality and it is possible to send a message with the above interactions via two different ways:
A - Slash command: Using the /ticket-deploy command, it will be possible to create a message to open the ticket, as documented.
B - Web dashboard: Via the web panel, by going to your server dashboard.

With that done you can use UltraTickets all the way through, using all the commands as well!
Problems?
Contact us via email (support@ultratickets.xyz) or via discord (@foxworn)